Lens Repair

Canon 28-135mm

Many months ago, when I first received my lens with my replacement camera, my lens started “sticking” while zooming past 35mm. I never really thought about it until I used a friends lens and noticed the difference. Because it was under warranty, I decided to send it in to Canon to see what they had to say about it.

I must say, I was very impressed with Canon’s customer service. The first thing that I did was call their 800 number. Expecting a long phone tree, I was happy to get a human after only 2 automated questions. The CS rep was very helpful, and emailed me the repair form.

I sent off my lens, and a week later was quite happy to get an email from them stating that they would repair it for no charge. When they fixed it, they even FedEx’d it back to me by 2-Day air. Although this really isn’t a project that I’m posting here, I am just happy to have my lens back, and happy that Canon’s customer service is so great.

–Scott